FAQ about AquaVow, products,payment and shipment

Q1: Why choose us?

✔ Expertise Since 2009-Pioneering research and innovation in water treatment solutions.

✔ NSF-Certified Excellence-Compliant with NSF/ANSI 42 standards for trusted performance.

Q2: Are you a factory?

Yes, we are a direct manufacturer with our own factory based in Shenyang, China.

Our factory specializes in R&D/production of high-performance scale inhibitors almost 20 years:

*Food-grade slow-dissolving polyphosphate scale inhibitor glass balls(1-12mm)

*Food-grade fast-dissolving polyphosphate antiscalant spherical beads(shape can be customized)

*Food-grade polyphosphate scale inhibition powder(70-100 mesh)

*Polyphosphate anti-scale and anti-corrosion protector(Liquid) for HVAC

*Cu-Zn alloy filters(085:10-110 mesh,055:5-110 mesh, and filter wire:0.05mm-0.07mm)

Applications:

√ Home/commercial drinking water

√ Industrial systems (boilers, cooling/heating)

√ Plumbing & appliances

Advanced safe formulas with proven efficacy. Accept OEM services.

Q3: Do you provide samples for testing?

A: Yes! Samples are free—you only cover the shipping cost. Simply share your requirements and shipping address, and we’ll dispatch the sample promptly.

Q4: Can you customize packaging for customers?

A: Absolutely! We offer OEM services and can manufacture and package products according to your specifications.

Q5: Where are your customers located?

A: We serve a global clientele, with exports to the UK, France, USA, Japan, Germany, Israel, India, Poland, Latvia, Russia, South Korea, Taiwan, and many more regions.

Q6: What are your payment terms?

✓ 30% deposit by T/T (bank transfer)

✓ 70% balance paid before shipment

Q7: What is your production lead time?

✓ Samples: Ready in 5-10 days

✓ Bulk orders: Typically 30 days after receiving your deposit (Exact timing depends on product type and order quantity)

FAQ about AquaVow Slow Phos: The Advanced AquaVow Slow-Release Polyphosphate Solution for Superior Scale Prevention

1. What Exactly is AquaVow Slow Phos?

Slow Phos is an innovative, spherical polyphosphate scale inhibitor engineered for high-purity, controlled release. Unlike conventional liquid antiscalants, it remains intact when water is stagnant, dramatically improving longevity and performance in protecting water systems from scale damage.

2. What is the science behind Slow Phos?

Utilizing breakthrough slow-dissolve technology, Slow Phos gradually releases polyphosphate ions into water. These ions sequester scale-forming minerals (like calcium and magnesium), preventing deposits in pipes and appliances while ensuring continuous, low-maintenance protection.

3. Is it safe for drinking water?

Formulated with food-grade polyphosphate and sodium carbonate, Slow Phos meets NSF/ANSI 42 standards for drinking water safety. It delivers scale-free water without compromising health or taste.

4. Why Slow Phos outperforms other inhibitors?

Unmatched Longevity: Activates only during water flow, with a 2–5 year lifespan (vs. months for traditional options).

Up to 98% Scale Inhibition: Proven to nearly eliminate buildup in pipes, boilers, and appliances.

Eco-Conscious: Non-toxic and suitable for residential and commercial potable water systems.

5.What are the application scenarios？

Ideal for:

✔ Household Use: RO systems, whole-house filters, water dispensers

✔ Appliances: Coffee makers, ice machines, refrigerators

✔ Industrial Systems: Cooling towers, HVAC equipment, water purification units

6. Why is it a smart choice for scale control?

Slow Phos combines food-grade safety, extended service life, and minimal maintenance—making it the go-to solution for hassle-free scale prevention.

7. How long does AquaVow Slow Phos last?

Thanks to its slow-dissolve beads, Slow Phos provides years of protection (typically 2–5 years), far surpassing liquid or fast-dissolving alternatives. Actual duration depends on water hardness and flow rates.

8. Siliphos vs. AquaVow polyphosphate antiscalant beads: Which offers better value?

Cost & Performance Comparison:

Siliphos (~$3.4/kg):

Dissolves rapidly, often causing "milky water" that clogs filters/pipes and reduces system efficiency.

AquaVow polyphosphate antiscalant beads (~$8.8/kg):

Lasts 3–5× longer than Siliphos, proving more cost-effective over time.

Releases slowly with water flow, avoiding dissolution in stagnant water and minimizing milky water issues.

Delivers superior long-term scale prevention.

So why pay more for AquaVow polyphosphate crystal beads?

While its upfront cost is higher, its extended lifespan, milky water minimizing and zero clogging risk make it the smarter investment for sustained water treatment efficiency.

(Note: Actual savings depend on water usage and system design.)

9.How to tell when your polyphosphate antiscalant media needs replacing?

Maintaining an effective water treatment system is key to preventing scale buildup and protecting your home appliances. 

For polyphosphate-based solutions 

– a popular choice for residential hard water treatment 

– watch for these signs that indicate it’s time to replace your antiscalant media:

1. Reappearing Limescale Deposits

White, chalky buildup on faucets, showerheads, or inside appliances (like kettles or coffee makers) suggests your polyphosphate filter is no longer working effectively.

2. White Dust or Cloudy Water in Appliances

Ultrasonic humidifiers may release fine white dust, or water may appear cloudy—signs that scale prevention has weakened. If this occurs after a period of clear operation, the media is likely depleted.

3. Changes in Water Quality

Water may start to feel harder or develop a slight metallic taste, indicating diminished antiscalant performance.

4. Visible Reduction in Media

If your filter has a clear housing, check the polyphosphate balls or crystals. If 80% or more has dissolved, replacement is needed.

5. Time-Based Maintenance

Most standard polyphosphate filters require replacement every 3–6 months, depending on water hardness and usage.

AquaVow's antiscalant balls offer extended protection, lasting 2–5 years—a durable, cost-effective solution for long-term scale prevention.

Proactive Replacement = Better Protection

By monitoring these signs and following a maintenance schedule, you can ensure optimal water quality, extend appliance lifespan, and maximize the efficiency of your hard water treatment system.

(Note: Replacement frequency may vary based on local water conditions. Test water hardness periodically for best results.)

FAQ about AquaVow CUZN Alloy Filter Material

1. What is Copper-Zinc Alloy Filter Media?

Copper-Zn Alloy water treatment media is advanced electrochemical filtration.

Composition & Mechanism

Formulated from ultra-pure copper-zinc alloy, this advanced media operates through electrochemical redox (oxidation-reduction) reactions to purify water across multiple treatment stages.

Key Performance Benefits

Chlorine Elimination: Neutralizes 99% of residual chlorine

Heavy Metal Removal: Extracts 98% of lead, mercury, and other toxic metals

Multi-Contaminant Reduction: Effectively treats iron, arsenic, and hydrogen sulfide

Microbial Control: Creates an inhospitable environment for bacteria and algae

System Advantages

Pre-Treatment: Protects membranes in RO systems

Core Treatment: Serves as primary filtration media

Wastewater Applications: Enhances effluent quality

Operational Efficiency

 Prolongs equipment service life by preventing scale and corrosion

 Minimizes maintenance requirements through self-cleaning redox action

 Lowers total cost of ownership via reduced chemical usage

 Technical Specifications

 NSF/ANSI 42 & 61 certified for drinking water safety

 Compatible with pressure ranges of 15-100 psi

 Optimal flow rate: 2-5 GPM per cubic foot of media

 (Note: Performance may vary based on contact time and influent water quality. Regular backwashing recommended for sustained efficacy.)

2.What is the maintenance requirements of Copper-Zinc Alloy Filter Media

The copper-zinc alloy filter media is designed for minimal maintenance, but optimal performance requires:

Key Maintenance Guidelines

✔ Water Flow – Ensure consistent water circulation (avoid stagnant conditions)

✔ Cleaning – Backwash regularly if the system allows (recommended every 1-3 months)

✔ Replacement – Replace every 3-5 years, depending on water quality and usage

✔ Pre-Filtration – Use a sediment filter to prevent clogging and extend lifespan

3.Why is maintenance simple?

Self-cleaning properties (electrochemical redox action reduces buildup)

No chemical additives required for normal operation

Durable material resists corrosion under proper conditions

4.When to Take Action?

⚠ Reduced water flow (indicates potential clogging)

⚠ Visible discoloration or scaling on the media

⚠ Changes in water taste/smell (suggests decreased effectiveness)

5.What is maintenance benefits?

Extends filter life (up to 5+ years with proper care)

Maintains high contaminant removal efficiency (99% chlorine, 98% heavy metals)

Reduces long-term system costs by preventing damage to downstream equipment

For best results, follow the manufacturer’s guidelines and monitor water quality periodically.

FAQ about NSF Certification Explained: Why It Matters for Safe Water Treatment Solutions

1. What is NSF Certification?

NSF certification, granted by the National Sanitation Foundation, is a globally recognized mark of safety and quality for water treatment products. It verifies that products meet strict public health standards through independent testing and audits.

2. How Does NSF Certification Ensure Safety?

Rigorous Testing: Products are evaluated for material safety and performance reliability

Standard-Specific: Certifications like NSF/ANSI 42 confirm effectiveness for specific uses (e.g., chlorine/odor reduction)

Annual Audits: Manufacturers must maintain compliance through recurring reviews

3. Why Choose NSF-Certified Scale Inhibitors?

✔ Health Guarantee: Proven non-toxic for drinking water (e.g., AquaVow's slow-release phosphate balls)

✔ Performance Verified: Independently tested to prevent scale without contamination

✔ Global Recognition: Accepted by regulators worldwide

4. What Standards Apply to Scale Prevention?

NSF/ANSI 42: Covers aesthetic effects (taste/odor/particulates)

NSF/ANSI 61: Ensures material safety for drinking water components

5. Are All NSF Certifications Equal?

No! Check the specific standard (e.g., NSF 42 vs. 61) and scope (e.g., "Drinking Water Systems"). AquaVow's certified products clearly label compliance.

6. How Does NSF Compare to Other Certifications? 

7. What NSF-Certified Products Does AquaVow Offer?

Slow-Release Phosphate Balls: NSF-certified for scale inhibition in drinking water

Copper-Zinc Alloy Filters: Certified for bacterial control

NSF certification isn't just a label—it's your guarantee that AquaVow's scale inhibitors are independently proven safe and effective for household and commercial water systems.

(Tip: Always look for the NSF mark and specific standard number when purchasing.